Roku provides you full access to stream videos and audios over the internet. For this purpose, a good internet connection between Roku device and home network is required. However, while connecting Roku to WiFi, chances are you face error codes like 001, 009, 14.41, 016, 003, 016, 011, 017, 018, 14.50, 14.20, 14.40, 14.30 and 013. These codes indicate that there are issues with the internet connection.
Fix: Unable to connect to WiFi error
When you set up Roku for streaming, connect it to the home network in the way you connect mobile device or computer. All you have to do is just choose the network name and type the correct password. After that, a wireless connection will establish from Roku device to router or main access point.
In case Roku is unable to connect to WiFi, you may not be able to stream your favorite videos or audios, set up your device and launch channels which need an active internet connection. Also, you may experience interruptions while streaming.
To resolve this issue, check your internet connection via settings on Roku. Let’s have a look at the complete steps to fix unable to connect to WiFi issue:
- Navigate to Roku settings and click on connection button.
- Doing so will tell you whether you are connected to the internet or not.
- Enter the correct name of your wireless network.
- If you think that you have entered the correct password but it is still not working, type it again.
- Check if the router is properly working or not.
- May be the signal strength is poor.
- Reboot Roku as soon as possible.
- Activate Roku using Link Activation Code.
These tips will surely help you connect to WiFi. But if you still experience the same problem, contact our professionals at 1-844-748-9017 to fix the issue in a matter of minutes.
Purple Screen Roku
If Roku detects the HDMI link with your TV or AVR (audio/video receiver) doesn’t provide support for the copy and content protection technology known as HDCP, you may receive purple screen with error code 020. HDCP stands for High-bandwidth Digital Copy Protection that is used especially on HDMI connections for digital devices such as cable boxes, Blu-ray players and Roku steaming sticks. Apart from this, purple screen Roku is a result of faulty HDMI cable.
The purple screen on Roku shows ‘HDCP unauthorized. Content disabled’ error. The main culprit of this issue on my.roku.com/link is the HDMI cable you use. An old or incompatible cable is main reason for purple screen Roku. Try to replace the old HDMI cable with the new one to fix this issue. In case the issue persists, follow the steps given below:
Roku Purple Screen Fix
- First and foremost, unplug the HDMI cable.
- Switch off Roku TV and player by unplugging the respective power cords.
- Reconnect HDMI cable and set it up once again.
- Use high-quality and defect-free HDMI cable.
- Try using different display options on Roku.
- Ensure to insert new batteries into the remote.
- Make use of the correct Roku Link Code while activating the streaming device.
- Check if HDMI is installed properly or not. Loose cable connections can result in purple screen Roku.
- Make a reliable connection between Roku and TV.
- Use Roku purple screen fix tools.
- Unplug Roku from the electrical outlet and plug it back again after a couple of minutes.
- Reverse the ends of HDMI cable.
If the same issue continues to trouble you, call our technical team at toll-free 1-844-748-9017 and get a quick Roku purple screen fix.
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