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Thank you for visiting rokucomlink.tv. Once you access our website, you agree with the terms and conditions listed to make use of the services by rokucomlink.tv. Using our website, the users hear by acknowledging and accepting the terms and conditions of the privacy policy. Use of rokucomlink.tv including the in-house resources beyond the accepted terms is forbidden. The privacy policy is about how rokucomlink.tv gathers users’ personal information and remains the data safe and secured.

Data Collection Process

rokucomlink.tv collects data from the users and use that just to study and analyze the data for the improvement of our services. Your information may be stored as a back-up in third-party databases.

Users are able to provide their personal information including name, email and payment method using the form given on our site. You are also eligible to provide the information either via chat or phone call. Find the details about the information we collect from the users.

Name and Contact Details

To collect the name and contact details of users, direct communication such as emails, website, calls to toll-free number and instant chat is used. However, indirect communication is also been used if required only for the purpose of delivering services and is strictly confidential.

Device Information

Information about the devices is generally collected by rokucomlink.tv team with respect to operational state, the possible issues experienced and any other information to help them resolve the issues.

Personal information

Users need to provide personal information such as name, email, phone number, debit/credit card details and much more. The provided information by users will be used to make some transactions. All this information will be kept safe by us. However, in case we receive any violations from the user then the website will disclose the provided personal information to the relevant authorities.

Payment Credentials

Providing payment details is compulsory. The payment details are used to complete any transactions on our website. However, it’s recommended to confirm your transactions with a one-time password (OTP).

Error Reports

The purpose of collecting data related to Error Reports from users will enable us to make a diagnosis of the issue, so the right fix and assistance can be recommended.

Cookies

rokucomlink.tv makes use of cookies similar to any other website. In case the cookies have been blocked by users then the users will not be able to make any transactions. No personal information will be used from your system by the cookies though users are able to block cookies from other miscellaneous cookies.

Information about user location

It is mandatory for users to share information about their location. This can help the website to recommend some relevant deals and offers nearby your area. Otherwise, you need to go through all the other necessary information.

Third-Party affiliates

There are several other websites which make use of our website as a platform to promote their ideas and products. Such websites are usually known as third-party affiliates. We do not stand legally responsible for any distortions or for the information they provide on our website as it is in no relation to us. It is their own policies and rules which rule their actions and content.

Log Data

Similar to other site operators, we collect data which your browser sends each time when you visit our site (“Log Data”). This Log Data may consist of information for example browser type, browser version, your computer’s Internet Protocol (“IP”) address, the pages of our Site that you visit, the time spent on those pages,  the time and date of your visit, and other statistics.

 

Remote access

Whenever our customers request for remote access during technical support, we ask the date of purchase of laptop, PC, make and model number, software and hardware installed, type of ID number, and other related information. This allows our technicians to diagnose and fix issues without visiting your home or office. Our experts don’t take any access to confidential and private data stored on your device or network.

Diagnostic tools

We may also use web-based diagnostic tools to collect a wide range of useful data about the status of your PC and installed programs. We receive this data through security technologies over the internet. Our professionals carefully examine this information and troubleshoot all types of technical problems.

How we use information

Usually, we make use of Personal Information to give permission and strengthen our relationship with our customers via: Conversation, Promotion and Escalation.

Conversation

The information will be utilized to provide you with process deals, customer service, respond to users’ demands, send exclusive offers, commercials, updates and look for your ideas and response.

Promotion

rokucomlink.tv utilize your commercial preferences and personal information for personalizing and displaying broadcasts and other content for you.

Escalation

We make use of your information to avoid scam and offense, to show and illustrate commercials and other stuff for you, and for other technical and in-house business purposes.

Confidentiality

In order to retain the reliability of our website and its services, we take all measures to continue the privacy of the information provided to us by our customers. rokucomlink.tv makes sure its users that the information provided by the users will be protected from fake transactions. But if we realize that there was a misuse of the aforementioned terms, then it’s suggested to share the information with the lawful authorities.

Security

Your personal information’s security matters the most for us but keep in mind that no electronic storage method or transmission method over the internet is 100% secure. While we do our best to make use of commercially acceptable means to safeguard your Personal Information, we cannot guarantee its complete security.

Changes to This Privacy Policy

rokucomlink.tv may revise this Privacy Policy occasionally. We will inform you about any changes by uploading the new Privacy Policy on the Site. So, remember to review this Privacy Policy from time to time for any changes.

Contact Us

If there are any queries regarding this Privacy Policy, feel free to reach out to us by calling on our toll-free number 1-844-748-9017 or through Email on support@rokucomlink.tv or contact us page on this Website.

Disclaimer: rokucomlink.tv is completely an autonomous technical support provider. Brand names, products, trademarks and services used on our website are for referential purpose only and we hereby declare that we do not own any product that we provide technical support for. We in no means are advocating any affiliation or connection to any product or brand, neither do we sponsor any product any brand or any service.

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